We have launched our intranet during the pandemic, and a lot has changed since. The pandemic was a turning point, and user behaviours and needs have changed. The technology has also moved at an increasing pace. At the end of 2023 we have decided to audit our intranet to understand not only how people use it, but how it reflects the needs of the modern workforce.
In this presentation you will learn:
- How to understand the needs of our users?
- How to find out what people actually need in the intranet and how they use it?
- Does the intranet always align with the comms needs?
- How to assess the technology?
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